Leigh Sager, 20, was behind the counter at Details when a clean-cut man about 5 feet 8 inches tall came into the store, asking her if they did gift-wrapping. She told him they did not and he left the store. Soon after, two more men, described by Sager as having the same stocky build as the first man, with short black hair and olive skin, came into the store. All three men wore shorts, T-shirts and tennis shoes and were accompanied by the two women. One woman was described by Sager as in her 20s, wearing a white jumper with black stripes. She had long, black curly hair and was about 5 feet 2 inches and had olive-colored skin. Sager said the other woman also had olive-colored skin but was older, in her 50s, with henna-colored hair and gray roots. She also wore a beige jumper and fashioned her hair in a bun.

Sager says the women looked unstylish and out of place compared to the three men, who appeared to be in their mid-20s and well dressed.

Sager and another worker at Details, who wished to remain anonymous, said the crime looked planned out and happened within an approximate five-minute time span. Sager thinks it was a family working a shoplifting crime together because they all had similar features.

The crime occurred while Sager was busy dealing with an unrelated customer at the counter. The store's other salesclerk noticed that the men and women were acting suspiciously and tried to get Sager's attention. But one of the men distracted Sager and the other salesperson, yelling "Excuse me!" in an attempt to try and get Sager's attention away from the other salesperson.

He wanted to divert their attention from the front to the back of the store, Sager said, because, as the sales personnel later found out, all the merchandise was stolen from an armoire sitting in the front of the store.

It appeared that the women wearing the oversized jumpers stuffed the clothing into what they were wearing, Sager said.

The women left the store and then the two men still inside ran out of the store and got into a white, four-door sedan car, which Sager says looked like a Ford Taurus.

During the commotion, the salesclerks could not verify when all the individuals involved actually left the store.

But Sager immediately called 311 for police assistance, but was put through three different menus before she spoke with a person. The woman she spoke with asked Sager if she had the license number from the getaway car; Sager said no. So Sager was told to email the police or come down to the station and file a report.

Details co-owner Bernie Levine, who wasn't at the store at the time of the crime but arrived soon after, called a friend on the San Jose police force, who contacted San Jose police officer Mike Obujen.

Obujen covers the Willow Glen beat and came to the store to take down the details of the crime. He told the Willow Glen Resident that whenever there is a crime in progress, 911 should be called first, even if only one item is stolen.

Obujen says this situation was very isolated to Willow Glen and the shoplifting was "definitely done by pros." He also says on a typical day, he patrols Lincoln Avenue approximately 25 times.

Details co-owner Robin Levine says whenever an incident like this happens to a store along Lincoln Avenue, storeowners are usually good about informing each other to make sure they are on alert. And Levine isn't so sure this won't happen again.

"I don't think we are the first ones they've hit," she said.